Question 1

How quickly will we see results?

Accepted Answer

Foundation and text-back go live in weeks. Google Business Profile movement compounds over 60–90 days. Reviews build month over month. We set real timelines upfront.

Question 2

What kind of results should we expect?

Accepted Answer

Depends on your starting point — a business on a Gmail gets a different trajectory than one with an existing site. We give you a realistic range on the strategy call, not a generic promise.

Question 3

How do you measure success?

Accepted Answer

Calls recovered, map-pack ranking, review growth, traffic, leads. Tied to actual business outcomes — not impressions or clicks alone.

Question 4

Do you require a long-term contract?

Accepted Answer

No. We don't lock clients into long-term contracts. We earn renewal through results.

Question 5

How is pricing structured?

Accepted Answer

Typically a project fee for the foundation plus a monthly retainer for the ongoing work (GBP, text-back, reviews). Discussed transparently on the strategy call.

Question 6

Do you take a percentage of ad spend?

Accepted Answer

We're not a paid-media agency — there's no ad spend to take a percentage of. Our fees are flat and transparent.

Question 7

Do you handle the website build, or just strategy?

Accepted Answer

We build it. The website, the funnel, the text-back messages, the review flow — all done by us.

Question 8

Can you work alongside our in-house team?

Accepted Answer

Yes. We regularly hand off to or support internal teams. Everything is documented so your team can take over if you want.

Question 9

Do you offer services individually, or only as a package?

Accepted Answer

The five services are a package — they work together. But we can scope to your needs if you've already got part of the foundation handled.

Question 10

What's the database reactivation?

Accepted Answer

A sign-up-time campaign: we take your existing book of business and run it through the review & re-activation funnel to generate reviews and rebook jobs from past customers. Run during onboarding so it works immediately.

Question 11

How often do you report on results?

Accepted Answer

Monthly, with real numbers tied to business outcomes — not vanity metrics.

Question 12

Will we have access to our own accounts and data?

Accepted Answer

Yes. You retain ownership and access to every account, login, and piece of data at all times. No hostage situations.

Question 13

What happens on the first strategy call?

Accepted Answer

A conversation about your current setup, your goals, and a real look at what's possible. No pressure, no pitch deck — we'll tell you straight if we can't help.

Question 14

How long does onboarding take before things go live?

Accepted Answer

Typically 1–2 weeks depending on account access, tracking setup, and scope. The foundation site takes 2–4 weeks to build.

Everything you’re wondering, grouped by topic.

Results & Timelines

Contracts & Pricing

Services & Scope

Reporting & Transparency

Getting Started

Let's see what performance actually looks like.