38% of missed calls recovered into booked jobs.

A two-truck plumbing operation was running everything off an owner's personal cell phone. When the owner was under a sink or on another job, the phone rang out — and callers immediately dialed the next local plumber on Google.

An audit of 90 days of call logs revealed that 41% of inbound calls went unanswered. At an average job value of $380, tens of thousands of dollars in revenue were walking out the door every single month.

We set up a dedicated local business number with call tracking and an automated missed-call text-back system. Every missed call received a text within 10 seconds: 'Hey, this is [Owner] — sorry I missed your call! What can we help you with today?'

The instant text-back engaged the lead before they could call a competitor, routed their response to the owner's phone, and let them schedule right from their phone screen.

Within 60 days, 38% of previously lost calls converted into booked jobs. The owner now receives transparent monthly reporting showing exact call recovery metrics.