CLIENT
Family-owned roofing company
INDUSTRY
Roofing
SERVICE
5-Star Review Automation
TIMELINE
4 months
OUTCOME
12 → 87 reviews, 4.9★
THE STORY
A family-owned roofing company had built a solid local reputation over 8 years, but only had 12 Google reviews. Nearby competitors had 80+ reviews and were dominating high-ticket replacement jobs.
The crew did outstanding work, but lacked a structured system to ask for feedback. Verbal requests on the job site yielded almost zero follow-through.
We implemented an automated SMS and email review funnel triggered immediately upon job completion. Happy customers received a 1-tap link directly to Google Reviews.
Crucially, the funnel included a private feedback screening layer for dissatisfied customers, allowing the owner to resolve issues internally before public post.
In 4 months, Google reviews expanded from 12 to 87 with a 4.9-star average rating, establishing an unassailable trust barrier that converted cold searchers into inbound bids.
BEFORE
The starting point — what was broken before we touched it.
THE FIX
What we built and shipped to turn it around.
AFTER
87
new 5-star Google reviews (from 12)
RESULTS
The numbers.
87
reviews (from 12)
4.9★
average rating
4 months
to results
READY TO GROW
Let's see what performance actually looks like.
One call. A real look at your foundation and a plan to fix what's leaking — no pitch deck, no pressure.